What It Means
The "Motor Phase Error" occurs when the controller detects a problem with the electrical phase signals between the motor and controller. This can disrupt motor performance and may prevent the bike from functioning properly. This error is specific to Pedego's Element electric bike.
Possible Causes
- Poor or loose connection between the controller and the motor cable.
- Damaged motor cable or wiring.
- Faulty motor phase wiring inside the motor itself.
How to Fix It
- Inspect the motor cable connection – Ensure the motor cable is securely connected to both the controller and motor. Unplug and re-seat the connection if necessary.
- Check for cable damage – Examine the motor cable for any signs of cuts, fraying, or corrosion. Replace the cable if it is damaged.
- Test the motor – If the cable and connections are intact, the motor may have an internal wiring issue. Replace the motor if necessary.
- Replace the controller – If the error persists after checking the motor and cables, the controller may be malfunctioning and require replacement.
Preventive Measures
- Periodically inspect motor and cable connections for wear and damage.
- Keep electrical connections clean and free from dirt or moisture.
- Avoid bending or pulling on motor cables to prevent internal wiring damage.
When to Contact a Pedego Technician
If these troubleshooting steps do not resolve the error, contact a Pedego technician to perform further diagnostics. A professional can test the electrical phases and components to pinpoint the cause of the error.